Refund and Returns Policy
Terms and Conditions
Orders & Delivery
Your gas will be delivered 1-2 working days once payment has reflected in our account. Our drivers deliver anytime between 07h30 and 17h00. If there are specific times that do not suit you, please indicate it when placing your order. Please note that if our driver delivers and no one is there to let him in, unfortunately a delivery fee will be charged.
Left your gas to the last minute and your marriage depends on you getting your hands on it now? Please contact us and depending on how busy we are, we’ll try our best to make a special arrangement for you. You can contact Mponda on our contact details.
Orders & Collection
If you would prefer to collect your gas and view our wide range of awesome gas products while you’re at it, please visit us at 27 Aster Road, Cnr Monument Road Kempton Park 1620, (see map) We’re open Mondays to Saturdays 07h30 to 17h00
Quality Guarantee & Returns
We want you to be 100% happy with your product from us, and we especially want you to spread the word to your friends, family and colleagues.
If you are not jumping for joy when you receive your order, please get in touch with us and let us know why – inquiries@gascall.co.za
Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Exchange Cylinders and Cylinder Condition
The Provider reserves the right to reject the exchange cylinder provided by the user, should the condition be deemed to be unsafe, stolen or from a source other than the general exchange program. Cylinders remain property of the filling company and are never owned by the user. By paying the deposit one is simply entering the exchange program.
Cylinders delivered will be of various conditions, however liability is transferred to the Filling Company should there be any incident resulting from the failure/rupture of that cylinder.
Price changes
Gas Call reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. At times where software or human errors for instance list products with an obvious faulty price, Gas Call reserves the rights to cancel the order -notifications will be given.
Gas refinery prices change on a monthly basis as per the Energy ministers determination and which forces gas family to change prices accordingly.
Change of product assortment
Gas Call reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.
Product information
We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur.
Under 18 years old?
If you are under the age of 18, your parents’ or guardian’s consent is required to make purchases on our webshop.
Damage during transportation
All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the driver upon delivery. Always keep your receipt. If you notice any damages when you unpack your items, please contact us via email – orders@gascall.co.za